If your customers are happy, you’re happy.
Here are 5 tips to providing customer service as a micro business owner:
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Smile: Learn a lesson from Wal-Mart and greet your customers with a smile and a friendly “Hello.”
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Dress well: Make sure your work clothes and hands are clean, even if you are hired to do dirty work like landscaping. Wear dark pants that don’t show the dirt and change your shirt between customers if it gets sweaty or dirty.
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Say “Thank you” every time they hire you.
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Follow up with a handwritten card to new customers. A card is so old fashioned, but that’s why people love hand written notes. It shows you made an extra effort. Simply write, “I appreciate your business and I hope that you will contact me in the future.”
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Be on time: Arrive a few minutes early if you can. If you will be later than 10 minutes, call and explain that you have been delayed.
These are just a few tips on serving your customers in a micro business.
There’s more in my book, Running a Micro Business.
Carol Topp
