Vital Customer Service Tips

Customer service is vital to your micro business success.  Here are some tips to better serve your customers.

• Apologize when something goes wrong even if it is not your fault. Apologize that you couldn’t cut the grass on Tuesday because it snowed 4 inches!  The customer will appreciate your concern and maturity. Never make excuses. No one wants to hear you blame someone else. Just apologize.

• Answer calls or e-mails within less than 12 hours. Sometimes your competitor will get a job because they called back first.

• Fill orders quickly. No one likes to wait so don’t let orders sit for more than 24 hours.

• Show appreciation through cards, saying thank you and remembering special events like birthdays.

• Stay in touch: Consider a newsletter or an e-mail note to your customers. Tell them about new services or offer a coupon.