Customer service is vital to your micro business success. Here are some tips to better serve your customers.
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Apologize when something goes wrong even if it is not your fault. Apologize that you couldn’t cut the grass on Tuesday because it snowed 4 inches! The customer will appreciate your concern and maturity. Never make excuses. No one wants to hear you blame someone else. Just apologize.
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Answer calls or e-mails within less than 12 hours. Sometimes your competitor will get a job because they called back first.
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Fill orders quickly. No one likes to wait so don’t let orders sit for more than 24 hours.
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Show appreciation through cards, saying thank you and remembering special events like birthdays.
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Stay in touch: Consider a newsletter or an e-mail note to your customers. Tell them about new services or offer a coupon.
