There are hundreds of books written about customer service, and many of them offer tips and “secrets” to serving customers. The only secret is to treat your customers with respect and give them what they paid for. That is pretty simple, so why are there hundreds of books written about customer service? Because there are hundreds of ways to show respect and to serve a customer!
- Smile! A smile can really make you seem friendly, warm and caring. Friendly people attract those around them.
- Shake hands. Offer your hand when first meeting a potential customer. This might make you feel uncomfortable because teenagers do not usually shake hands, but watch adults in the business world. They frequently offer their hand when being introduced. Practice on friends or your family if you need to become comfortable shaking hands.
- Look them in the eye. Making eye contact shows confidence if even you do not feel confident! Looking directly at someone is also a sign of respect (if you’re not staring!).
I was giving a workshop on teenagers and micro businesses at a homeschool convention when a twelve year old boy came up to me after the program, extended his hand and said, “Hello, I’m Jack. I really liked your presentation.” I was immediately impressed by Jack because he offered his hand to me. Although he was young and very small in stature, I knew in an instant that this young man would be successful in whatever he chose to pursue. Adults are very impressed by a handshake and a smile.
Carol Topp, CPA is the author of the Micro Business for Teens books.