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Running a Micro, Blog · September 8, 2016

5 Vital Customer Service Tips for Entrepreneurs

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Customer service is vital to your micro business success.  Here are five tips to help you better serve your customers.

  1. Apologize when something goes wrong even if it is not your fault. Apologize that you couldn’t cut the grass on Tuesday because it rained all day!  The customer will appreciate your concern and maturity. Never make excuses. No one wants to hear you blame someone else. Just apologize.

  2. Answer calls or e-mails within less than 12 hours. Sometimes your competitor will get a job because they called back first.

  3. Fill orders quickly. No one likes to wait so don’t let orders sit for more than 24 hours.

  4. Show appreciation through cards, saying thank you and remembering special events like birthdays.

  5. Stay in touch: Consider a newsletter or an e-mail note to your customers. Tell them about new services or offer a coupon.

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My book, Running a Micro Business, has more tips on serving your customers.

Carol Topp, CPA is the author of the Micro Business for Teens books

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Related posts:

  1. 10 Commandments of Customer Service
  2. A Customer Doesn’t Pay Your Micro Business. Dollars and Sense Show #25
  3. Never Say These Things to Your Customer
  4. Tips from parents of entrepreneurs
  5. How to find your customers. Marketing and creating a customer profile podcast

Filed Under: Running a Micro, Blog Tagged With: business, customer service, micro business, teenager

Carol Topp, CPA

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From a parent

Thank you for your e-book on teen micro businesses. Your valuable experience and wealth of knowledge is vast.

Your presentations at Cincinnati homeschool conferences and sharing with us over the years have benefited us well.

I can hardly believe we are at this point in our life-and here he is a young man ready to try his fortune with the world.

-Mandy S

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